Return and Refund Policy for Brick Shipping Containers

1. General Policy

At Brick Shipping Containers, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a return and refund policy designed to provide you with peace of mind.

2. Eligibility for Returns

You may request a return and refund if:
– The item is in its original condition and packaging.
– The request is made within 3 days of the receipt of the item.
– The item has not been modified or altered in any way.

3. Non-Returnable Items

Certain items are non-returnable, including:
– Customized or personalized containers.
– Products marked as “Final Sale” at the time of purchase.
– Items that have been used or damaged by the customer.

4. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at sales@brickshippingcontainers.com.

2. Provide your order number and reason for the return.

3. Our team will provide you with a return authorization and instructions on how to proceed.

5. Shipping Costs

– Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item received).
– Original shipping charges are non-refundable.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7 business days.

7. Exchanges

If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

8. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of receipt. We may request photos of the damage to facilitate the return or replacement process.

9. Contact Information

For any questions regarding our return and refund policy, please reach out to us at:

Brick Shipping Containers
Email: sales@brickshippingcontainers.com

Thank you for choosing Brick Shipping Containers! We appreciate your business and are committed to ensuring your satisfaction.